Our return policy.

There are no refunds of your purchase.  Shoes may be returned for exchange only. Should you find a need to exchange your shoes, we only accept exchanges of new, unworn items in perfect condition and original packaging.  

You have 10 days from the delivery date to email returns@lckblu.com for an exchange authorization/instructions from our team. Exchanges are to be shipped to us using a supplied return label. Once the item is received, it will be reviewed and checked by our quality team for acceptance. Following our review you will receive an email confirmation from our team within 3 business days.

To ensure that your exchange will be accepted, it is important that all shoes are first tried on to determine if the fit and size is suitable for you. We recommend trying your shoes on carpet or soft surface to avoid scuffing the bottom of the shoes. We DO NOT accept exchanges on merchandise that have visible scratches, marks, dirt, or signs of wear. Items returned in these conditions will NOT be accepted and returned at the customer’s expense.